+27 (0) 11 684 -1392
We hope our Know How advice will ease you through your Spa Experience with us.
We welcome you to discuss your concerns or questions with your therapist before and during your treatment.
Guests are required to cover up using a robe between treatments and when occupying a spa’s public areas, and must wear a swimming costume/shorts while enjoying the spa facilities.
Please review the signs in the change rooms.
No wet swimming costumes in relaxation areas.
No smoking on the premises.
No glassware to be taken into the changing rooms or spa facilities.
Lockers and or a safe are available in the spa. We recommend, however, that you leave any valuables at home or in your hotel room safe, as we cannot be held responsible for any loss that may occur. We recommend that you do not place jewellery in the pockets of your gown, as there is a chance it may be forgotten.
Please avoid the use of the spa facilities (steam room/rasul, sauna, cold plunge) should you be pregnant or suffer from any of the following conditions:
1) Heart Disease
2) Skin Disorders
3) Epilepsy
4) Open cuts and wounds
5) Low or High Blood pressure
6) Are under the influence of drugs or alcohol
Guidelines:
Please shower before and after enjoying these facilities.
Remove any metal in the form of watches and jewellery to prevent scalding.
Relax afterwards and drink plenty of water.
Please use a towel to rest on.
Children are not allowed to use the spa facilities unless accompanied by an adult.
Other
DO have more than one date in mind when you phone to book, as we might be fully booked at your chosen time.
DO choose your treatments before you come, and ensure you book all of them when you make your reservation.
DO ensure you know exactly how long your treatments will take in total to ensure you aren’t stressed about time once you arrive.
DO drink plenty of water before and after treatments to enhance their benefits.
DON’T eat for at least an hour before or after a massage, for optimum comfort.
DO arrive 15mins early to allow yourself time to fill out your consultation form and begin your treatment in a relaxed, unhurried frame of mind.
DO bring along any spa gift vouchers if this is your form of payment, as these will have to be handed in when you arrive.
DO remember that the spa is designed to be a quiet, tranquil space for all our clients. Please respect the needs of other clients – turn off cellphones and speak quietly.
DO control the conversation during treatments. If you prefer to have treatments in silence, please feel free to request this from your therapist. Ensure you advise your therapist of any concerns during your treatment, if you are feeling any discomfort please advise your therapist immediately.